Operations Policies

OUR MISSION - The mission of Suarez International SA. is to provide our students and customers with the best customer service and the highest level of reality-based training possible.  To help us achieve this mission, we have posted our policies and restrictions, which we strictly adhere to.  If you have any questions or concerns regarding any of these policies and how they may relate to you and your particular situation, please contact us.


Suarez International SA. reserves the right to change our course fees, payment, refund and cancellation policies at any time. 


ENROLLMENTS - Positions in the courses are sold on a FIRST COME FIRST SERVED basis.  Since many of our classes do fill to capacity, it is in your best interest to enroll as early as possible.  Payments may be made via an online EFT or cash basis.   A minimum of 50% deposit of course fee is required to hold your position in class.  Your full payment helps us to operate at our best!  If you really must make a deposit, please call our office to make arrangements for the deposit and final payment.


FINAL PAYMENT  - If a deposit is made, the balance for the course is due no later than 10 days prior to the commencement of training. Failure to pay the balance will result in your position and deposit being forfeited.  Deposits and payments from students who do not show on the day of the course will be forfeited. This includes credit vouchers transferred from a previous class.
WEATHER AND/OR ADVERSE CONDITIONS - We will conduct our training under any conditions (Heat, Cold, Wet, Muddy - Whatever)  We will not cancel a class on account of inclement weather, so please do not call and ask for a refund because it is too hot or too cold.  We will be there and we expect you to be there as well.  If the weather becomes untenable or unsafe, (tornado conditions, blizzards, hurricanes, etc.) the instructor will make the call with regards to any cancellation or postponement of the class.


CUSTOMER CANCELLATIONS -  Our policies with regards to customer cancellations are in place to protect our interests and to deter costly last-minute cancellations.  If you DO have a personal emergency, please contact us as soon as possible.  We will do everything within our power to work with you and facilitate your attendance.


1. Cancellation Policy - Standard Classes


A).  IF CANCELLATION IS MADE BY CUSTOMER :


AT LEAST 30 DAYS prior to a class and customer has paid in full, customer may choose between either a 50% REFUND of the total course fee(s) - or - a 100% In-House CREDIT towards any future Suarez International Training Course.
LESS THAN 30 DAYS BUT MORE THAN 20 DAYS prior to a class, customer may choose either a 25% refund of the total course fee(s) - or - a 75% In-House CREDIT towards any future Suarez International Training Course.
20 DAYS OR LESS prior to a class, NO REFUND will be given.  Alternately, a 50% In-House Credit can be held towards future Suarez International Training Courses.
NO SHOWS or PARTIAL ATTENDANCE - Payment is forfeited.   NO REFUND OR CREDIT WILL BE GIVEN.
NOTE: In-House Credits for training will be held for 1 year from the date of issue unless other arrangements have been made for the redemption of credit. Only 1 transfer allowed per original course fee(s) paid. If another cancellation is made for attendance in a class in which an existing In-House Credit was used, the entire Credit will be forfeited. 

CHANGES AND/OR CANCELLATIONS OF CLASSES BY SUAREZ INTERNATIONAL    

We will do everything in our power to ensure the class goes on as scheduled, however, we reserve the right to Postpone Classes, Substitute Instructors, or Change The Venue of the scheduled training course if absolutely necessary and unavoidable.  In such cases we will provide adequate notice of this and/or the new course dates as soon as possible.  There will be no refunds issued in these extreme cases.
If a class must be cancelled without being rescheduled, a full refund will be issued to the enrollees or an offer will be made for vouchers of equal or greater value.
In the event of an act of war or terrorism, unavailability of air travel due to natural disaster or terrorism, or air travel delays due to terrorism, natural disasters, or political unrest, airline strikes, or any other reason or occurrence outside our control that causes the instructor not to be able to travel or for any other reason causes the unexpected postponement of the course, a full credit voucher will be issued equal to the course fee.  This voucher shall not have an expiration date.  There will be no refunds issued in these extreme cases.


FOR INFORMATION PURPOSES ONLY - Our training is presented for lawful information purposes only, and without any intent that the material will be used by anyone for unlawful purposes.


VIDEOS OF CLASS - We do not allow any video to be shot in class except by Suarez International Staff.  We have a number of excellent DVDs available that cover the points discussed in class available to you if you wish to have a video notebook of what we did.Thank You, We Look Forward To Training With You!


SUAREZ INTERNATIONAL SA